A faster, simpler way to send and receive money

What is the New Payments Platform (NPP)?

It’s a faster, simpler way to send and receive funds using a device of your choice. It works in real time, and across financial institutions – making it easier than ever to transfer money on the go.

Initially, the platform includes an instant payment service called Osko, and a smart ID service called PayID – but the list of services will continue to grow over time. .

What are the benefits of the NPP?

• Fast.Most Osko payments made through the NPP are cleared in less than 60 seconds – no matter what time of day or night they’re sent.
• Simple.With a PayID, you can use your mobile number, email address, ABN or ACN, which makes (instead of your account number and BSB) to identify your account.
• Smart. You’ll have up to 280 characters of text (instead of just 18) to write your payment message – and it can include foreign language characters and symbols.
• Secure. When you send money to a PayID, you’ll see the account name linked to that PayID before you approve the payment – so you can check everything’s in order.

Which financial institutions are offering the NPP?

In time, over 60 financial institutions will be offering Osko and PayID through the NPP. For a full list of who’s on board, visit the NPPA website here.

How secure are real-time payments?

The NPP uses the latest technology, certified to the highest data security standards, and monitored 24/7. Every payment made through the platform will also need to pass the participating financial institution’s own screening and detection checks.

As always though, you should remain alert to scams and fraudulent activity. Be weary of urgent requests sent via social media, email or SMS asking for payments or account information – and if you’re ever in doubt, call us on 1300 790 740.

What is the NPP payment limit?

You can transfer any amount between $0.01 and $1,250.00. If you’d like to increase that limit, just give us a call.

Where can I find more information about the NPP?

You can visit the NPPA website for more details. Or, if you have specific questions, email them through to bankingsupport@australianunity.com.au - we’ll be happy to help out.

What is a PayID?

It’s an easy-to-remember identifier, like your mobile number or email address, that’s linked to your account. When someone needs to pay you, you can just give them your PayID, instead of your BSB and Account Number.

How does PayID work?

Until now, receiving payments usually meant providing your BSB and Account Number. With PayID, all you need to share is your mobile number or email, which makes it easy to remember.

How do I create a PayID?

Log in to internet banking, go to ‘Settings’ and ‘Manage PayID’, then follow the simple instructions. Mobile banking is on the way – we’ll let you know when it’s ready.

Will BSBs and Account Numbers still exist?

Yes, each account with Australian Unity still gets a BSB and Account Number. Setting up PayID is your choice. If you don’t want a PayID, just continue using your BSB and Account Number to receive real-time payments.

I haven’t created a PayID, can I still use NPP?

Yes, PayID doesn’t replace your BSB and Account Numbers, it’s just easier to remember. Osko payments can be made to PayID or your BSB and Account Number.

Can someone else register my mobile number as their PayID?

No. There are rules in place when a PayID is created. Financial institutions must follow strict identification steps to ensure the customer is allowed to use that PayID and the linked account.

How do I know I am sending money to the right person?

This is a new layer of security – NPP payee-validation functionality allows you to see the short-name information of the person or business you’re sending money to. This is likely to be the legal account name or business name.

Can I create a PayID using my international mobile phone number?

No, we don’t allow international mobile phone numbers as a PayID.

If I change banks, can I transfer my PayID?

Yes, you can transfer your PayID to another financial institution. You’ll still receive real-time payments into your Australian Unity account during the transfer. You can read more about transferring a PayID in the PayID Terms and Conditions located on our Terms of Use page.

Can my PayID be used to debit money from my account?

No, PayID can only be used to receive real-time payments.

Can one PayID be linked to more than one account?

No. A PayID can only link to one account at a time.

Can I have multiple PayIDs?

Yes, you can have multiple PayIDs that identify your account, but each individual PayID can only link to one account. If you want to assign different PayIDs to different accounts, you can register your email address, ABN or ACN number to your next with Australian Unity Bank as your primary bank account, and consider registering your email address to your next most-used account.

Can my PayID be used by my bank for other purposes?

No, your PayID is only for receiving real-time payments through Osko.

What if someone registers my email address as their PayID?

There are rules in place to stop this from happening. We follow strict identification steps to ensure the customer is allowed to use that PayID and the linked account. If this unlikely event happens, give us a call and we’ll help reclaim your PayID.

If I change my contact details, how will people with my PayID be updated?

When your details change (such as your mobile number), you’ll need update your PayID information by logging into internet banking. Remember – you’ll need to notify people using that PayID, so you can continue to receive payments.

Can I stop NPP Payments from being directed to my PayID?

Yes, you can request Australian Unity Bank to ‘Lock’ your PayID, which prevents anyone from making an NPP Payment to your account. ‘Locking’ your PayID is only temporary. If you don’t want to receive payments using PayID in the long term, you can close it. Read more about PayID inthe PayID Terms and Conditions on our Terms of Use page.

Where can I use my PayID?

PayID is used by others to make payments to you through Osko.

Can I still receive payments while transferring my PayID?

Yes, you can. Until a PayID transfer is complete, Osko payments continue to go to the existing account.

If my PayID is my mobile number, can I still receive payments if it’s switched off or out of range?

Yes, you can. Your PayID isn’t affected by mobile phone coverage, so payments will still go to your account

If my PayID is my email address, will payments go into my junk folder?

No, your PayID is only used to identify you so that payments go to the right person. It doesn’t generate emails ¬– payments will go directly to the linked account, in the same way it would using a BSB and Account Number.

What’s Osko?

Osko is a new payment service by BPAY, and part of the New Payment Platform. Initially, it’ll allow you to make and receive payments in real time through your participating financial institution (that’s us).

How will it change your life? You’ll be able to split dinner bills, pay tradies and transfer money faster and more smoothly than ever before.

When would I use Osko?

Any time you need to transfer someone money. You could be fixing up a friend who’s just paid for dinner at a restaurant that won’t split bills – or transferring your half of the rent to your roommate.

With Osko, you can use a recipient’s PayID (rather than their account number and BSB) to transfer funds in less than 60 seconds. No fuss. No wait times.

Which Australian Unity accounts can receive real-time payments?

Any account that currently accepts direct credits will work with a real-time payment service like Osko. To make things easier though, we suggest attaching your PayID to the account you make most of your payments from – like your everyday transaction account.

For more information about Osko-friendly accounts, read the ‘Australian Unity Bank Transaction, Savings and Investment Products Terms and Conditions’ section here.

How do I access Osko?

Through Internet Banking or our mobile app. It’ll be integrated automatically, so there’s nothing you need to set up, and payments will look a lot like your Pay Anyone transfers – except that you can send funds using a PayID, rather than needing an account number and BSB.

How safe is Osko?

Osko is secured by leading technology that’s certified to the highest standards, and monitored 24/7. Every financial institution that offers Osko must meet strict safety requirements, to ensure the entire system remains secure.

On top of this, each payment is also screened by our own real-time fraud detection systems – giving your money an extra layer of protection.

As always though, you should remain alert to scams and fraudulent activity. Be weary of urgent requests sent via social media, email or SMS asking for payments or account information – and if you’re ever in doubt, call us on 1300 790 740.

Is Osko different from BPAY®? Will it replace BPAY or BPAY View?

Osko is created by BPAY, but operates as a completely separate payment service. It’s not designed to replace BPAY or BPAY View, so you can continue to use these services to pay bills like usual.

® Registered to BPAY Pty Ltd

ABN 69 079 137 518

What is PayTo?

PayTo is a new payment option that’s fast, simple and secure. PayTo enables you to pre-authorise the payment of bills, subscriptions and memberships directly from your bank account. To use PayTo you’ll need to establish a Payment Agreement with a Merchant or Payment Initiator who offers PayTo as a payment option. PayTo Payments are sent in real time. Once a Payment Agreement is established you can view and manage your PayTo Agreements in internet banking.

PayTo can be used in several ways. For example, it can be used as a digital alternative to direct debit for recurring payments, or for one-off payments.

How does PayTo work?

You can set up a Payment Agreement with a Merchant or Payment Initiator that offers PayTo as a payment option by providing the Merchant or Payment Initiator with a PayID you have created for your Account or the BSB and account number for your Account.

The Merchant or Payment Initiator sets up your ‘Payment Agreement’ through what’s called a Mandate Management Service, with you then authorising your Payment Agreement in your internet banking. This is where you authorise how much, and when, you will pay for goods or services. It can be for recurring or one-off payments.

You can also suspend or cancel your Payment Agreement at any time through your internet banking or by contacting us. If you suspend or cancel your Payment Agreement you must consider whether doing so may breach the terms of your agreement with the Merchant or Payment Initiator. We suggest you understand the consequences of pausing or cancelling a Payment Agreement before doing so. A Payment Agreement may also be paused, resumed or cancelled by a Merchant or Payment Initiator. We will notify you via SMS or email if this occurs.

Before the Payment Agreement takes effect, it will appear in your Australian Unity internet banking portal for your authorisation. Once you authorise the Payment Agreement, the Merchant or Payment Initiator will then be able to debit your Australian Unity Bank account according to the terms that you have agreed.

Can I use PayTo to transact from all accounts?

PayTo is available on Australian Unity Bank consumer and business transactional and cash management accounts.

How can I access PayTo?

You can access PayTo using Australian Unity Bank internet banking. It is not currently available using our Mobile Banking App.

What is a Payment Agreement?

A Payment Agreement is the agreement that records the authorised payment terms between you and the Merchant or Payment Initiator.

It includes the payment terms that collectively make up the Payment Agreement, including who the payee or payment initiator is, the payment amount, how often payments may be debited from your Australian Unity Bank account, the date on which the first/last payment may be debited, a description of the agreement, and the first and last date that the agreement may be used for initiating payments.

How do I manage Payment Agreements?

Once you have authorised your Payment Agreements, you can manage your Payment Agreements by following these steps:

1. Log in to Australian Unity internet banking;
2. In the Pay & Transfer menu, select PayTo Agreements;
3. In the Current PayTo Agreements tab, you will see all new, active and paused PayTo agreements. Select an agreement to view the details on the PayTo Agreement page.
4. From this page, you can authorise or decline changes to the PayTo Agreement. You can also pause or cancel a current PayTo Agreement, or resume a paused PayTo Agreement.

Is PayTo a secure method of payment?

PayTo was developed with safety and security top of mind. PayTo Agreements can only be authorised and managed inside a payer customer’s internet or mobile banking, making them subject to the same level of security as are all internet or mobile banking transactions.

Businesses and merchants who offer PayTo as a payment option, access PayTo service via their bank or payment service provider. These banks and service providers apply strict security, privacy and safety standards to all businesses they sponsor as users of PayTo.

Unauthorised PayTo Payments?

If you notify us of a PayTo Payment being made from your Account that is not permitted under the terms of your Payment Agreement or that was not approved by you and submit a claim, we will acknowledge your claim within 1 business day and provide a formal response to your claim within 30 business days. If the claim is correct, we will refund the PayTo Payment to your Account.

What happens if a PayTo payment is sent to the wrong Merchant or Payment Initiator?

If you send a PayTo payment to the wrong Merchant or Payment Initiator you must notify us promptly by calling us on 1300 790 740 so we can attempt to recover the PayTo payment. Unfortunately, it may not be possible to recover the PayTo payment.

What if there are insufficient funds in my bank account?

It is your responsibility to ensure you have sufficient funds in your Account to process each PayTo Payment. We are not required to make a PayTo Payment if there are insufficient cleared funds in your Account at the time the PayTo Payment is requested.

Where can I learn more about PayTo?

For more information, please visit https://payto.com.au/for-consumers/
Please also visit https://www.australianunity.com.au/banking/terms-and-conditions for PayID Australian Unity Bank Transaction, Savings and Investment Products Terms and Conditions.