Making a claim
Make a claim
Nominate your bank account
Make sure you do this one so that we know where to deposit your claim benefits
Download form
Claim on extras, ambulance and hospital
You can also claim on many extras by logging in to your account or downloading the claims app
Other claim forms
Claim on preventative health services
Use this form if your cover includes personal health coaching, doctor health check, weight loss service, quit smoking programs, or step into life
Provide additional details
Medical authority
Complete this form if you are being referred for further tests or might require hospitalisation and if you’re within the first 12 months of joining Australian Unity or upgrading your cover
Accident report/Claim assessment
Complete this form if you’re receiving treatment that may be related to an accident, for example joint replacements, arthroscopies or hernia procedures
Managing your membership
Manage your payments
Direct debit request
Complete this form to nominate bank account details, and have any credit or refund automatically processed into the account and/or authorise us to automatically deduct your payment or installment amounts.
Authorise someone else to act on your behalf
Delegated authority
Complete this form to give Australian Unity permission to speak to another person about your membership on your behalf
Keep your membership up to date
Our claims team may ask you to include one or more of these forms with your claim:
Change of membership details
Student dependant
Application form
About your level of cover
Working visa covers
Visitor and working holiday visa covers
About health care in Australia
About health care in Australia
Useful information from the Australian Government about private health insurance:
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Health care for visitors to Australia
Information for visitors to Australia on Reciprocal Health Care Agreements.
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Participating RHCA countries
Agreements with 11 countries that covers the cost of medically necessary care when visitors from these countries visit Australia.
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Pre-existing conditions
New members, and existing members upgrading to a higher level of cover, may need to serve a waiting period on benefits for treatment for pre-existing conditions.
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Waiting periods for Private Health Insurance
A waiting period is an initial period of health insurer membership during which no benefit is payable for certain procedures or services.
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Managing doctor's bills and potential out-of-pocket costs (including gap payments and informed financial consent).
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Medicare Levy Surcharge
The Medicare Levy Surcharge (MLS) is a levy paid by Australian tax payers who do not have private hospital cover and who earn above a certain income.
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Lifetime Health Cover
Lifetime Health Cover (LHC) is a Government initiative that is designed to encourage people to take out hospital cover earlier in life and also to maintain it.
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Private Health Insurance Code of Conduct
Australian Unity proudly supports and complies with the Private Health Insurance Code of Conduct.
