Making a claim
Make a claim
Nominate your bank account
Make sure you do this one so that we know where to deposit your claim benefits
Download form
Claim on extras, ambulance and hospital
You can also claim on many extras by logging in to your account or downloading the claims app
Other claim forms
Claim on preventative health services
Use this form if your cover includes personal health coaching, doctor health check, weight loss service, quit smoking programs, or step into life
Two-way Medicare claim form
Use this form to claim medical expenses back for procedures that are covered by both Medicare and Australian Unity
Provide additional details
Medical authority
Complete this form if you are being referred for further tests or might require hospitalisation and if you’re within the first 12 months of joining Australian Unity or upgrading your cover
Accident report/Claim assessment
Complete this form if you’re receiving treatment that may be related to an accident, for example joint replacements, arthroscopies or hernia procedures
Managing your membership
Authorise someone else to act on your behalf
Delegated authority
Complete this form to give Australian Unity permission to speak to another person about your membership on your behalf
Keep your membership up to date
Our claims team may ask you to include one or more of these forms with your claim:
Change of membership details
Student dependant
Health cover suspension
Special consideration
Application form
About your level of cover
Extras covers
About health care in Australia
About health care in Australia
Useful information from the Australian Government about private health insurance:
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Private Health Insurance Code of Conduct
Australian Unity proudly supports and complies with the Private Health Insurance Code of Conduct
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Pre-existing conditions
New members, and existing members upgrading to a higher level of cover, may need to serve a waiting period on benefits for treatment for pre-existing conditions
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Waiting periods for Private Health Insurance
A waiting period is an initial period of health insurer membership during which no benefit is payable for certain procedures or services.
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Doctor's bills
Managing doctor’s bills and potential out-of-pocket costs (including gap payments and informed financial consent)
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Private patients’ hospital charter
Your rights and responsibilities as a private patient in a public or private hospital
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Medicare Levy Surcharge
The Medicare Levy Surcharge (MLS) is a levy paid by Australian tax payers who do not have private hospital cover and who earn above a certain income.
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Lifetime Health Cover
Lifetime Health Cover (LHC) is a Government initiative that is designed to encourage people to take out hospital cover earlier in life and also to maintain it.
