PayTo

PayTo is a new payment option that’s fast, simple and secure. PayTo enables you to pre-authorise the payment of bills, subscriptions and memberships directly from your bank account. To use PayTo you’ll need to establish a Payment Agreement with a Merchant or Payment Initiator who offers PayTo as a payment option. PayTo Payments are sent in real time. Once a Payment Agreement is established you can view and manage your PayTo Agreements in internet banking.

PayTo can be used in several ways. For example, it can be used as a digital alternative to direct debit for recurring payments, or for one-off payments.

You can set up a Payment Agreement with a Merchant or Payment Initiator that offers PayTo as a payment option by providing the Merchant or Payment Initiator with a PayID you have created for your Account or the BSB and account number for your Account.

The Merchant or Payment Initiator sets up your ‘Payment Agreement’ through what’s called a Mandate Management Service, with you then authorising your Payment Agreement in your internet banking. This is where you authorise how much, and when, you will pay for goods or services. It can be for recurring or one-off payments.

You can also suspend or cancel your Payment Agreement at any time through your internet banking or by contacting us. If you suspend or cancel your Payment Agreement you must consider whether doing so may breach the terms of your agreement with the Merchant or Payment Initiator. We suggest you understand the consequences of pausing or cancelling a Payment Agreement before doing so. A Payment Agreement may also be paused, resumed or cancelled by a Merchant or Payment Initiator. We will notify you via SMS or email if this occurs.

Before the Payment Agreement takes effect, it will appear in your Australian Unity internet banking portal for your authorisation. Once you authorise the Payment Agreement, the Merchant or Payment Initiator will then be able to debit your Australian Unity Bank account according to the terms that you have agreed.

PayTo is available on Australian Unity Bank consumer and business transactional and cash management accounts.

You can access PayTo using Australian Unity Bank internet banking. It is not currently available using our Mobile Banking App.

A Payment Agreement is the agreement that records the authorised payment terms between you and the Merchant or Payment Initiator.

It includes the payment terms that collectively make up the Payment Agreement, including who the payee or payment initiator is, the payment amount, how often payments may be debited from your Australian Unity Bank account, the date on which the first/last payment may be debited, a description of the agreement, and the first and last date that the agreement may be used for initiating payments.

Once you have authorised your Payment Agreements, you can manage your Payment Agreements by following these steps:

1. Log in to Australian Unity internet banking;
2. In the Pay & Transfer menu, select PayTo Agreements;
3. In the Current PayTo Agreements tab, you will see all new, active and paused PayTo agreements. Select an agreement to view the details on the PayTo Agreement page.
4. From this page, you can authorise or decline changes to the PayTo Agreement. You can also pause or cancel a current PayTo Agreement, or resume a paused PayTo Agreement.

PayTo was developed with safety and security top of mind. PayTo Agreements can only be authorised and managed inside a payer customer’s internet or mobile banking, making them subject to the same level of security as are all internet or mobile banking transactions.

Businesses and merchants who offer PayTo as a payment option, access PayTo service via their bank or payment service provider. These banks and service providers apply strict security, privacy and safety standards to all businesses they sponsor as users of PayTo.

If you notify us of a PayTo Payment being made from your Account that is not permitted under the terms of your Payment Agreement or that was not approved by you and submit a claim, we will acknowledge your claim within 1 business day and provide a formal response to your claim within 30 business days. If the claim is correct, we will refund the PayTo Payment to your Account.

If you send a PayTo payment to the wrong Merchant or Payment Initiator you must notify us  promptly by calling us on 1300 790 740 so we can attempt to recover the PayTo payment. Unfortunately, it may not be possible to recover the PayTo payment.

It is your responsibility to ensure you have sufficient funds in your Account to process each PayTo Payment. We are not required to make a PayTo Payment if there are insufficient cleared funds in your Account at the time the PayTo Payment is requested.

For more information, please visit https://payto.com.au/for-consumers/
Please also visit https://www.australianunity.com.au/banking/terms-and-conditions for PayID Terms and Conditions and Accounts and Access Facilities Terms of Use.