Important mobile wallet update

Due to the expiry date of the token associated with the card in your mobile wallet, you will need to update your debit card in your mobile wallet prior to 31 December 2024 to avoid any disruptions.

Please note this issue does not impact the security of your card andyour data has not been compromised.

Frequently Asked Questions

How do I update my debit card in my mobile wallet?

Simply remove the card from your mobile wallet and add it again prior to 31 December 2024 to ensure the update is applied.

Does this apply to my physical card or my credit card?

No, this issue is only impacting debit cards in mobile wallets.

Has my card data or phone been compromised?

No, this is about updating an expiry date associated with the card in your mobile wallet. It is not a security
issue and at no point has any data been compromised.

What happens if I don’t update my debit card in my mobile wallet before 31 December 2024?

You will be unable to perform transactions using your debit card in your mobile wallet.

How do I add my card to my Apple Wallet?

iPhone

Open the Wallet app
Tap the + in the upper right corner, follow the prompts
Add the card details by either:
- Entering the card’s security code to add the credit or debit card you use with iTunes
- Using the camera to capture the card information
- Typing the card details in manually

Apple Watch

Open the Apple Watch app on your iPhone
Tap Wallet & Apple Pay and then Add a new Credit or Debit Card, follow the prompts
Add the card details by either:
- Entering the card’s security code to add the credit or debit card you use with iTunes
- Using the camera to capture the card information
- Typing the card details in manually

iPad

Go to Settings
Tap Wallet & Apple Pay and then Add Credit or Debit Card, follow the prompts
Add the card details by either:
- Entering the card’s security code to add the credit or debit card you use with iTunes
- Using the camera to capture the card information
- Typing the card details in manually

Mobile Banking App

You must have the Australian Unity mobile banking app to connect it with Apple Pay.

Open the Australian Unity mobile banking app
Tap on cards in the bottom left corner
Select ‘Add to Apple Wallet’ and follow the prompts

How do I remove a card from my Apple Wallet?

Go into your mobile wallet app
Click on the 3 dots in the circle in the top right corner
Click on card details and then remove card

How can I add a card to my Samsung Wallet?

1. Open the Samsung Wallet app
2. Tap the Menu tab, then Payment cards
3. Tap Add
4. Follow the on-screen instructions

How do I remove a card from my Samsung Wallet?

1. Open Samsung Wallet on your phone
2. Tap the All tab
3. Tap Payment cards
4. Select the card you want to remove
5. Tap More options (the three vertical dots)
6. Tap Delete card
7. Choose a reason for removing the card if prompted
8. Tap Delete to confirm

How do I add a card in the Google Wallet app?

1. At the bottom, tap Add to Wallet .
2. Tap Payment card New credit or debit card.
3. To add a card, use your camera or tap Enter details manually.
4. At the bottom, tap Save and continue.
5. Read the Issuer Terms.
6. Tap Accept.
7. If you’re asked to verify your payment method, choose an option from the list. Learn how to verify your payment method.
8. Visit https://support.google.com/wallet/answer/12058983?hl=en for more info.

How do I remove a card from my Google Wallet?

1. Open the Google Wallet app
2. Find the card you want to remove
3. Tap the card
4. Tap More in the top right
5. Tap Remove payment method