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The Support at Home program has been developed to provide you with improved access to services, products, equipment, and home modifications, so that you can remain healthy, active and connected to your community for longer.
Transitioned Home Care Package recipients who have not been reassessed under Support at Home continue to receive an equivalent level of funding as their previous Home Care Package. We will help you through this transition. We understand that consistency provides comfort, especially during times of change.
What you pay:
Clinical support - 0%
Independence services = 0%
Everyday living services = 0%
What you pay:
Clinical support - 0%
Independence services = 5 - 50%
Everyday living services = 17.5 - 80%
What you pay:
Clinical support - 0%
Independence services = 50%
Everyday living services = 80%
If you were approved for a Home Care Package before 12 September 2024, the Government has determined your contribution under the current Home Care Package Programme. This means, from 1 November 2025, your contribution under Support at Home will likely be the same or less than what you currently pay.
If you were approved before the 12th of September 2024, here's a snapshot of some of the changes you will see.
Funding
You'll be automatically transitioned to a Support at Home classification level that aligns to your current Home Care Package level - no reassessment needed. Additionally, you will move to the Support at Home contribution model from November 2025.
Budget
Your annual budget will shift to a quarterly budget from November 2025.
Unspent funds
Any unspent Home Care Package funds you may have will carry over to your Support at Home package. From November, any new unspent funds will be capped at $1,000, or 10% of your quarterly budget - whichever is greater
If you were approved after the 12th of September, here's a snapshot of some of the changes you will see.
Funding
You'll be assessed and assigned a classification under the new Support at Home funding model, and you'll move to the Support at Home contribution model from November 2025
Budget
You'll receive a quarterly budget from when you start your package.
Unspent funds
You'll carry over up to $1,000, or 10% of your quarterly care budget - whichever is greater. Any unspent funds from your care package prior to the 31st of October 2025 will transition with you.
The following quarter, Lorna has family visiting and needs fewer services. She ends up underspending her quarterly Support at Home budget by $3,000. However, because Support at Home has a cap on new unspent funds, she can only carry over $1,000 of that amount (the greater of $1,000 or 10% of her budget).
Her total budget for the next quarter will be $19,213. It will be made up of:
$15,713 (standard quarterly budget)
$2,500 (unspent Home Care Package funds)
$1,000 (capped Support at Home unspent funds)
There is nothing you need to do.
In the future you will need to sign a new Service Agreement that is in line with the Aged Care Act. Our team of Care Partners will support and guide you through your transition to Support at Home.
At Australian Unity, we believe your care plan should be guided by what you need to keep living life on your terms. While government subsidies can support your journey, they shouldn’t limit it. By focusing on your goals and needs first, we can help you find the right balance between funding and services — empowering you to maintain your independence and continue moving forward with confidence.
With Australian Unity, you’re supported by a quality care team committed to your wellbeing. We offer a wide range of services, from everyday support to specialised care such as acute care, falls prevention and management, and out-of-hospital care. As one of the few providers who can support you across all stages of your care journey, we’re here to help you live well, every step of the way.
Our industry recognised, high-quality services are available for residents of New South Wales, Victoria and parts of south Queensland.
Access the government website or call My Aged Care
Support at Home
1800 200 422 (My Aged Care)