The award is based on feedback from around 60,000 Australians each year, with satisfaction ratings collected weekly. Winners are determined by the number of months an organisation ranks first in customer satisfaction over a calendar year. Australian Unity topped the list for 12 consecutive months in 2023 and secured 9 monthly wins in 2024.

Rebecca Harwood, CEO of Private Health Insurance at Australian Unity, said the recognition reflects the team’s commitment to providing value for our members, and making health cover simple, supportive and easy to navigate.

“Winning the Roy Morgan Retail Private Health Insurer of the Year award two years in a row is a meaningful acknowledgment of the trust our members place in us,” Ms Harwood said.

“Health insurance isn’t just about having a policy—it’s about feeling supported, informed and at ease when making decisions about your health and wellbeing.”

“Our customer service teams are at the centre of this achievement. Whether they’re helping someone new to health cover, guiding a member through a claim, or making sure people get the most from their benefits, their care and effort really matter.”

With a culture of consistent support and a focus on making benefits easy to use, Australian Unity continues to simplify health insurance. Members are supported with intuitive digital tools and personalised guidance to access affordable care—like no-gap services, extras and hospital benefits—and get more from their cover for everyday needs like dental, optical, physio and mental health.

Ms Harwood said this back-to-back win is a credit to the people behind the scenes who show up every day for members.

“This award is a testament to our team’s dedication. Every day, they turn our commitment to real wellbeing into meaningful support for our members.”

ENDS

For further information:

T: 1300408776
E: media@australianunity.com.au

About Australian Unity

Established in 1840, Australian Unity is a member-owned wellbeing company with more than 370,000 members and more than 700,000 customers. 
Our range of health, wealth and care products and services provides member, customer and community value that is supportive of personal and community wellbeing.