Investor centre

Purpose and strategy

We're for Real Wellbeing

Our purpose

To positively impact the wellbeing of millions

Our vision

To enable Real Wellbeing for our members, customers and community through our portfolio of commercial and sustainable businesses

Areas of operation

Established in 1840, we are Australia's first wellbeing company. We offer our members and customers health, wealth and care services

Our portfolio

We have built a diverse and thematically linked portfolio, delivering health, wealth and care services, organised under four customer-focused areas:

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Home Health

delivers in-home and community care services, including culturally appropriate care to Aboriginal and Torres Strait Islander customers.

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Wealth & Capital Markets

offers expertise in funds management, investments, property and social infrastructure, education and funeral bonds, trustees services and operates retirement villages.

Retail

offers private health insurance and banking services.

Residential Aged Care

operates residential aged care precincts.

Our key objectives

Although we operate a diverse portfolio of businesses, all are guided by the same four key values in the way we work.

Member & Customer Focus

We develop our products and services to support the changing wellbeing needs of our members and customers.

Sustainable Financial Performance

The strength and scale of our operations allows us to generate sustainable financial performance with a greater positive impact for the future.

Community & Social Value

Our portfolio seeks to maximise positive community and social value. We are a trusted institution supported by our strong Governance practices.

People Wellbeing & Capability

We seek to ensure our people have the right skills, mindset, capability and culture to support our ambition, and enable them by supporting their wellbeing.

Growth themes

In our endeavours to create positive and long-term impact, three strategic priorities direct our key growth efforts

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Realising our value as a social enterprise

Create deeper relationships with our members, customers and the community based on data, member-centred initiatives and superior interactions with us—with a particular focus on innovating and delivering products and services that meet the health and financial wellbeing needs of our members.

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Leveraging our position across the continuum of care

Deliver a continuum of integrated wellbeing care and support—incorporating key determinants of wellbeing such as housing, community and social interaction, employment and education, as well as direct healthcare—at all life stages.

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Accelerating our social infrastructure position

Continue our momentum as a leader in the creation of social infrastructure that supports Real Wellbeing in our communities. Mobilise significant capital to support burgeoning community needs across the health and ageing sector, as well as broader social infrastructure opportunities.

We're here for you

MCI and Bond holders

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