Telephone banking is ending soon

No, this has no impact on our normal contact centre operations. Discontinuing our telephone banking service means you will no longer be able to use the automated platform to do your banking.

Our service provider will no longer provide the technology as more and more people turn to the convenience and security of digital banking

You can use alternative ways to bank like internet banking, the mobile app and Bank@Post.

You can still bank at over 3400 post offices in Australia which offer Bank@Post services. To find out more click here.

1. To make sure you’re really you, just give us a call on 1300 790 740. We’re here Monday to Friday – 8.30am to 5.30pm AEST.

2. We’ll provide you with your customer number and a temporary password to be able to access Internet Banking.

3. You’ll be prompted to reset your password. Enter a password that meets the complexity requirements and you’ll be good to go!

1. Download the app

Download the app via the App Store (iOS/Apple) or Google Play (Android) on your smartphone.

2. Log in using your Internet Banking details

You’ll need to be registered for Internet Banking to use the app. If you haven’t registered for Internet Banking, we can help you, it will only take a few minutes. Contact us on 1300 790 740, Monday to Friday 8:30am - 5:30pm (AEST).

3. Set up a Security PIN or Pattern

You’ll be prompted to set up a security PIN or Pattern to make logging into your app even easier. You can change this – or switch it on or off – at anytime.

4. Review our Terms and Conditions

Review the terms and conditions available here and you’re good to go.

Select the account to make the transfer from

Click on 'new payee'

Enter the BSB, account number and account name and when to make the payment

Warning: Check your payment details carefully. Australian Unity Bank does not check that the payee’s name matches the BSB/account number/account name of the intended payee. If an incorrect BSB or account number is provided your payment may be credited into the wrong account despite the account not being in the name of the intended payee. It may not be possible to recover your money from an unintended recipient.

For PayID payments check that the name and PayID are correct. It may not be possible to recover your money from an unintended recipient.

There is more than one way to make a payment using Australian Unity Bank’s mobile banking app. You can:

Log in Click ‘Pay’ which is at the bottom of the screen.

Select what you want to do (transfer, pay anyone, BPAY, future payments, manage payees, Manage PayIDs)

Enter the details

Click ‘Pay Now’

Click ‘Confirm’.

You can also pay by selecting the account you want to pay from on the home screen and click on ‘pay’ then follow the prompts.

Warning: Check your payment details carefully. Australian Unity Bank does not check that the payee’s name matches the BSB/account number/account of the intended payee. It may not be possible to recover your money from an unintended recipient.

We have various security measures in place that help to protect your personal details, funds and account information from unauthorised access when using internet banking or the mobile app.

• Password anonymity
• One Time Password via SMS for increased security
• Strong password requirements
• Timeouts for inactivity

Bank@Post provides you access with banking services like deposting cash or cheques, withdrawing cash or checking your account balance all from the convenience of an Australia Post outlet. Click here to find your nearest participating outlet. Please note if you are wanting to deposit a cheque into an Australian Unity Bank account, you can still do so.

You can enable quick balance on the mobile app.

Log in to the app and click on “accounts” on the bottom left corner.

Log in then click on ‘Settings’ Slide the ‘quick balance’ feature on to show as ‘yes’.

Click on ‘manage quick balance’

Select the account you want to display as your quick balance.

You can call our contact centre on 1300 790 740 between Monday to Friday – 8.30am to 5.30pm AEST and one of our team members will be happy to assist. Please note you may be charged a staff assisted transaction fee. Please refer to our Schedule of Fees, Charges and Transaction limits at australianunity.com.au/banking/terms-and-conditions