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Saving for something? Our new savings goal feature helps you set and reach your goals.
Find out more >
Step 1: Download the app
Download the app via the App Store (iOS/Apple) or Google Play (Android) on your smartphone.
Step 2: Log in using your Internet Banking details
You’ll need to be registered for internet banking to use the app. If you haven’t registered for internet banking, we can help you, it will only take a few minutes. Contact us on 1300 790 740, Monday to Friday 8:30am - 5:30pm (AEST).
Step 3: Set up a Security PIN or Pattern
You’ll be prompted to set up a security PIN or Pattern to make logging into your app even easier. You can change this – or switch it on or off – at anytime.
Step 4: Review our terms and conditions and you are good to go
If you’ve forgotten your PIN, you’ll have to log into internet banking to reset it.
Log in to the Australian Unity mobile banking app
Using the menu, select ‘Cards’ and chose the card you want to lock.
Directly under the card is a slider that says ‘Lock card’. Click this to lock the card.
When you’ve found your card, just toggle back to unblock.
Keep in mind that direct debit, recurring and scheduled payments will still be processed when your card is blocked. All other transactions will be declined.
If you can’t find it you’ll need to contact us to cancel your card and order a replacement. Once you’ve spoken to us you should receive your new card in 3-5 business days.
If you’re overseas and require an emergency replacement card please call us on +1 303 967 1090 (24hrs).
Transfer funds with PayID using your email or mobile number instead of having to remember a BSB or account number.
Find out more at: https://www.australianunity.com.au/banking/npp
Use with iPhones or Apple devices
Find out more >Got a question? Take a look below or get in touch with our team.
You can download the app via the App Store (iOS/Apple) or Google Play (Android). You’ll need to be registered for internet banking to use the app. If you haven’t registered for internet banking, we can help you, it’ll only take a few minutes. Contact us on 1300 790 740 Monday to Friday 8:30am - 5:30pm (AEST).
If you’ve forgotten your internet banking details you can call us on 1300 790 740 Monday to Friday 8:30am - 5:30pm (AEST) and we can help reset your details.
Your customer number is what you use when you log in to internet banking.
You can find your customer number on the email you received when you first joined Australian Unity Bank or on your eStatement.
If you can’t find your customer number, please call us on 1300 790 740 Monday to Friday 8:30am - 5:30pm (AEST).
Yes, to use the app you’ll need to register for internet banking. If you haven’t registered for internet banking, we can help you, it’ll only take a few minutes. Contact us on 1300 790 740 Monday to Friday 8:30am - 5:30pm (AEST).
Your My Viewpoint password is the password used to access your internet banking.
No. To set up the new app you will need a valid internet banking password. Contact us on 1300 790 740 Monday to Friday 8:30am - 5:30pm (AEST). if you need to reset your password.
We have upgraded our mobile banking app to a new provider – this means you need to register to use the new Australian Unity mobile banking app. The old app will no longer be operational or available to download from 30 September 2022.
We aren’t just updating our app, we are launching a brand new one that makes it even easier to bank with us. Because of this, your app won’t automatically update and you will need to download the app again from the App store for (iOS/Apple) or Google Play (for Android) devices.
To use the new Australian Unity mobile banking app, log in using your internet banking details, set up a security PIN or pattern and review our Terms and Conditions.
To use the new mobile banking app, log in using your internet banking details, set up a security PIN or pattern and review our Terms and Conditions.
The new Australian Unity mobile banking app will work without deleting the ‘old’ one. However, the old app will no longer be available for download from 30 September 2022.
No, the old app will still work even when you download the new app. However, we suggest you delete the old app after you have set up the new app to avoid any confusion.
Log in to the app and select accounts on the bottom left corner. Your BSB is the 6 digit number listed under your account name. Your account number is the 8 digit number next to the BSB.
Log in to the app and click on the menu. Click on ‘Settings’, then select ‘Re-order accounts.’ You can re-order accounts by tapping on the up/ down arrows shown next to each account.
Log in to the app and click on “accounts” on the bottom left corner.
You can also enable ‘quick balance’ which allows you to check the balance of your accounts on your device’s home screen without logging into the app. To enable ‘quick balance’:
Log in.
Click on ‘calculators’.
Log in to the app
Click on ‘accounts’
Click on ‘interest details’
You can then select which year you would like to view your interest details for.
Log in to the app
Click on ‘settings and security’
Toggle the button next to ‘savings goal’ to ‘on’
Click on ‘manage savings goal’
Enter the details of what you are saving for and the amount
Select which account to link your savings goal to.
Then press save.
You can view your savings goal on the home screen by swiping right.
To edit your savings goal, click on edit and make your changes.
Go settings and security
Go to ‘quick balance’
Toggle the switch to ‘yes’
To select the account you want to display as your quick balance, click on manage quick balance, select the account and then click save
You’ll be prompted to view the app tour when you first set up the new app. You can also view it by clicking on ‘contact and support’ then ‘app guided tour’. Click on ‘start tour’ to begin your guided tour of the app.
After you have made the transaction, click on the menu button (the 3 dots in the top right corner) then select how you would like to share the receipt. For example, you can choose to share the receipt via sms or email.
You must have the Australian Unity mobile banking app to connect it with Apple Pay.
Log in to the Australian Unity mobile banking app and select ‘Cards’ in the bottom right corner.
Your card has now been activated
There is more than one way to make a payment using Australian Unity’s new mobile banking app. You can:
You can also pay by selecting the account you want to pay from on the home screen and click on ‘pay’ then follow the prompts.
Warning: Check your payment details carefully. Australian Unity Bank does not check that the payee’s name matches the BSB/account number/account of the intended payee. It may not be possible to recover your money from an unintended recipient.
If you don’t have the option to add your card to your digital wallet, it may be because you haven’t activated your card. Click here to find out how to activate your card.
In- app provisioning with Google Pay and Samsung Pay isn’t currently available via the mobile app. However, you can still provision your card via the digital wallet app.
Important: Reporting a card as lost or stolen will cause all transactions against the card to be declined. This includes all recurring payments.
Fees and charges may apply when you replace a card. Refer to our latest fee schedule on our website.
Go to 'Contact and Support'
Click on ‘Overseas travel’
Fill out your details and click 'Submit'
Keep in mind that direct debit, recurring and scheduled payments will still be processed when your card is blocked. All other transactions will be declined.
If you can’t find it you’ll need to contact us to cancel your card and order a replacement. Once you’ve spoken to us you should receive your new card in 3-5 business days.
If you’re overseas and require an emergency replacement card, please call us on +1 303 967 1090 (24hrs)
Go to the menu and select ‘Settings’ then select ‘Manage registered devices’. You can click the trash can to remove devices.
Press ‘logout’ in the menu.
You can change your address details within the app:
To view authorisation requests, select pay then click on ‘authorisation requests’
You will then be able to view requests which require authorisation.
No, there are currently no notifications enabled for authorisation requests.
Go to settings and security
Go to security options then click the toggle next to Face ID so it says ‘on.’
One time passwords can only be set up via internet banking. To find out more click here
Australian Unity banking products are issued by Australian Unity Bank Limited ABN 30 087 652 079 AFSL/Australian Credit Licence No. 237994. Australian Unity Bank Limited is a fully owned subsidiary of the Australian Unity Group.
Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Before acquiring any product you should read the relevant terms and conditions (including Terms of Use), any Product Disclosure Statement (if relevant), Financial Services Guide and Credit Guide – available here. Our Target Market Determinations are available here.
Australian Unity, 271 Spring St, Melbourne, Victoria 3000
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