Home care services FAQs

From government funding to private funding, there are a number of ways to pay for the home care services you need. If you would like to discuss your options, please call us on 1300 811 587 and we will be happy to assist.

Yes they do. All our new care workers participate in weeks of training before commencing any work with you, and receive ongoing support from our coaches and quality team. We also have a thorough vetting process and complete rigorous reference and police checks. Our goal is for you to receive high-quality, consistent care.

Australian Unity is one of the country’s leading providers of home care services. Our award-winning team will make the process of organising your home care services smooth and stress free so that you can live well at home and focus on the things you enjoy most.

More than 29,000 people trust Australian Unity’s award-winning home care services. Here’s why:

We partner with you to design care plans that meet your personal needs and goals. We check in regularly and work with you to adjust your care as your needs change to ensure you continue to live comfortably at home.

Our dedicated Care Partners take the stress out of organising home healthcare, coordinating your schedule, finding the right care team and managing your budget, so that you can spend your time on the things you enjoy most.

We’ll match you with a small, personalised support team with the right mix of skills and qualifications to support you, so that you have consistency in your services and always know who is coming and when.

You’ll have access to one of the largest health and home care teams in Australia, which includes more than 3,000 care workers, nurses and allied health clinicians who are passionate about delivering a high-quality service. With this breadth of expertise you can have peace of mind that you’ll be supported as your needs evolve.

Our home care services are for older Australians who would like some extra support to stay living at home.

If you are aged over 65 and wish to stay living in your own home, our home care services can help you to continue to live comfortably and safely at home. We provide government subsidised and privately funded home care services tailored to your needs.

The Australian Government provides two types of subsidy (or funding) to help you pay for the home support services you might need to stay living at home longer: the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP). Your personal circumstances will determine whether you are eligible for the CHSP or a HCP, and if the subsidy fully or partially covers the cost of the help and support you need.

If you are unsure about what services might be available to you or the type of funding you need, our friendly dedicated care team can assist you.

Call 1300 753 494

For more information about the CHSP and HCP, and the differences, visit our aged care funding page.

If you are not eligible for government funding for home care services, our services can also be privately funded. Talk to our team about your circumstances and the support you need.

Australian Unity provides a wide range of support to help you live safely and comfortably in your own home for longer. Our services aim to support you to be healthy and enjoy an improved quality of life. We also provide services to help carers take a break and recharge.

Our healthcare services support your physical and emotional health and wellbeing. Visits to your home by our qualified registered nurses, Allied health professionals and qualified care team can make your life easier while ensuring you are receiving the right support and services to maintain your mobility, safety, comfort and dignity.

If you enjoy getting out and about and staying connected to family and friends, support from our Health and care support team can ensure you stay socially active and continue to enjoy outings, hobbies and interests away from home with ease. Our friendly staff can transport you to appointments or activities, so you never have to miss your favourite occasion.

A little bit of help around the home, or assistance to look your best every day, is a great way to feel good about your home and yourself. Our Health and care support team can support you with help around the home, such as regular cleaning, garden maintenance, meal preparation and personal care including showering and dressing for the day. Choose the type of assistance you need based on your own personal circumstances.

If you care for an elderly family member, it’s important to also look after your own health and wellbeing. This might mean taking some time out to visit friends, looking after your personal needs or completing activities to keep your life running smoothly. Whether it’s for just a few hours or a weekend, our home care services team can step in to care for your family member when you need a break to rest and recharge. By choosing our regular or respite services you will always know your loved one is in good hands.

For more detailed information about how our services can help you, please visit the Home Care Services page here.

If you’re having money troubles, you can apply for financial hardship assistance through Centrelink, (Services Australia). This assistance may help with covering the costs of the basic daily fee and/or income tested care fee if you have a Home Care Package. However, this is subject to an updated means test.

Yes. Annual caps are set from the date you start your home care. The annual cap follows you as you move between providers, services and care levels. Centrelink will advise you and us if you reach your annual or lifetime cap.

Many people prefer to remain living independently at home as they grow older. Getting home care can provide the extra help and support to make this possible.

Our home care services can help you or your loved one continue to live at home safely and comfortably rather than moving into residential care.

Depending on your circumstances, you may be eligible for a government subsidy to help cover the costs of the services or support you might need at home.

Our expert team can help you to navigate the Government’s My Aged Care system to determine whether you are eligible for funding. We can walk you through the system and assist you when you are allocated funding.

While you wait for your subsidy, you can also choose to purchase home care services with Australian Unity using your personal income. Our expert team will work with you to find out what services you will benefit from.

Residential care is where a person moves out of their own home into long-term accommodation. This is usually most suitable for those finding it difficult to continue living independently and safely in their own home. There are different types of accommodation available: assisted care facilities; and residential aged care facilities.

Home care services is where a person stays living in their own home while receiving support at home to help them continue to remain living independently at home.

As a leading provider of home care, Australian Unity provides a wide range of services and support. Whether you need practical domestic assistance, personal care, social support or complex care including nursing and allied health, Australian Unity can help you. Many of our services are available 24/7, enabling you to live comfortably at home for as long as possible.

Unlike residential care, home care services can offer much more flexibility. This means you can customise your support services to your unique needs.

Yes, Australian Unity can assist if you are waiting for a Home Care Package to be allocated.

To help while you wait, you may wish to purchase home care services privately from Australian Unity. This can give you immediate support.

Australian Unity can also assist you to apply for interim funding such as the Commonwealth Home Support Programme (CHSP).

Call us to find out how we can help you while your funding is allocated. For more information, visit the Private funded page.

Australian Unity can assist you with applying for and accessing aged care government funding such as a Home Care Package (HCP) or the Commonwealth Home Support Programme (CHSP). For either option, you will need to have an assessment to determine your eligibility.

Our expert team can talk you through the process or follow our step-by-step guide.

Call us on 1300 753 494 to talk to one of our friendly staff about your situation and the next steps.

Yes definitely. At Australian Unity, you can purchase any of our homecare services privately, meaning you cover the cost from your own personal income, rather than with a government subsidy. We will discuss your needs and tailor a private care solution to your unique situation.

Whether you need a few hours per week of help around the house or medical nursing around the clock for a complex condition, we can tailor our services to meet your needs.

For more information, visit our Private Care page.

Switching your home care services to Australian Unity is quick and easy. Follow the steps below or read our step-by-step guide here.

1. Call My Aged Care on 1800 200 422 to tell them you are changing providers. You will be provided with a referral code.
2. When you have your referral code, call our home care experts on 1300 753 494. We will talk about your needs and tailor a care plan just for you.
3. Agree on an end date with your current provider.
4. Let us know the agreed end date with your current provider and when you would like to start your services. We will arrange for your services to commence.

If you need help, call us and we will assist you to make the switch to Australian Unity simple and stress free.

Australian Unity offers in-home care services in over 800 locations throughout Victoria and New South Wales. To view what services we offer, visit our home care services page. 

Australian Unity is one of the country’s leading providers of home care services. Our award-winning team will make the process of organising your home care services smooth and stress free so that you can live well at home and focus on the things you enjoy most.

More than 29,000 people trust Australian Unity’s award-winning home care services. Here’s why:

We partner with you to design care plans that meet your personal needs and goals. We check in regularly and work with you to adjust your care as your needs change to ensure you continue to live comfortably at home.

Our dedicated Care Partners take the stress out of organising home healthcare, coordinating your schedule, finding the right care team and managing your budget, so that you can spend your time on the things you enjoy most.

We’ll match you with a small, personalised support team with the right mix of skills and qualifications to support you, so that you have consistency in your services and always know who is coming and when.

You’ll have access to one of the largest health and home care teams in Australia, which includes more than 3,000 care workers, nurses and allied health clinicians who are passionate about delivering a high-quality service. With this breadth of expertise, you can have peace of mind that you’ll be supported as your needs evolve.

Australian Unity is one of the country’s leading providers of home care services. Our award-winning team are passionate about delivering high quality healthcare to over 29,000 customers in the comfort of their home. As one of the leading providers of home care services we offer many varied career opportunities from entry level care to high acuity care.

A career in home care at Australian Unity provides the opportunity to improve the lives of older Australians so that they can live and age well in the community.

If you would like to join a team of passionate and dedicated people who are transforming Home Healthcare for the better visit our careers page to find out more.