Our dedicated team of healthcare professionals support everyday Australians to live and age well at home. Whether you need a little bit of assistance or have complex care needs our team of healthcare experts are committed to helping you enjoy wellbeing and independence in the comfort of your home.
Your healthcare needs are our number one priority, and we will partner with you to get the most out of your Home Care Package funding. Our Care Management team will discuss your goals and preferences and tailor a healthcare plan to suit you.
Our current fees and pricing are outlined below or for a more detailed chat about your care needs email or call our specialist team.
If you’re receiving funding from a Home Care Package, it’s important to know that there are also fees related to the coordination of your services and management of your package. These are outlined in detail below:
A great service starts with the set up and coordination of the services in your care plan.
Care management is fully managed by Australian Unity. For a flat fee, we’ll coordinate all your home care services, including managing any small or big changes that might be needed as and when you want them.
Care management fees are calculated daily and charged as a monthly fee which will be detailed on your monthly statement.
| Packages | Fully managed by Australian Unity |
|---|---|
| Home Care Package Level 1 | $72.24 per fortnight |
| Home Care Package Level 2 | $126.84 per fortnight |
| Home Care Package Level 3 | $264.32 per fortnight |
| Home Care Package Level 4 | $426.58 per fortnight |
This fee covers the cost of administration and organisational activities involved in managing your Home Care Package, including preparing your Home Care Package statements, claiming, and reporting through government systems, and compliance and quality checks. This is calculated daily and charged as a monthly fee which will be detailed on your home care package monthly statement. Apart from in the first month after your Home Care Package start date with Australian Unity, you will not be charged this fee in a month where you do not receive any services (other than care management).
| Packages | Package Management |
|---|---|
| Home Care Package Level 1 | $57.40 per fortnight |
| Home Care Package Level 2 | $100.80 per fortnight |
| Home Care Package Level 3 | $219.24 per fortnight |
| Home Care Package Level 4 | $333.20 per fortnight |
If you are a part pensioner or self-funded retiree, you may need to pay an income tested fee. This is a fee that is assessed and set by the Commonwealth Government. We will send you an invoice each month, which shows you the amount of the income tested fee that you’ll need to pay.
Our goal is to help you to get the most out of your Home Care Package funding. That is why we don’t charge the following as separate costs:
When it comes to Home Care Package fees, we like to keep things straightforward and clear.
With Australian Unity, you can expect:
You'll find a detailed breakdown of our fees below.
Dignified support with the most important daily tasks.
We charge different rates based on the complexity of the task and knowledge and training required to complete it.
| Personal care | |||
|---|---|---|---|
| Day | Basic† | Basic Short Services% | Advanced† |
| Weekday 6am-8pm | $81.00 | $58.30 | $101.05 |
| Weekday 8pm-6am | $97.15 | $72.85 | $121.10 |
| Saturday | $116.55 | $87.40 | $145.35 |
| Sunday | $155.45 | $116.55 | $193.80 |
| Public Holiday | $194.30 | $145.75 | $242.20 |
Enjoy a well-deserved break while we take care of your household tasks.
Cleaning and household tasks (Domestic Assistance) covering daily household chores such as meal preparation, washing dishes, bathroom cleaning, vacuuming, and making beds as well as unescorted shopping. Short Services is the rate for up to 30 minutes of basic cleaning and household tasks.
| Day | Cleaning and household tasks - Domestic Assistance† | Cleaning and household tasks - Short Services% |
|---|---|---|
| Weekday 6am-8pm | $78.90 | $58.30 |
| Weekday 8pm-6am | $94.60 | $72.85 |
| Saturday | $113.55 | $87.40 |
| Sunday | $151.40 | $116.55 |
| Public Holiday | $189.25 | $145.75 |
Our social support service provides flexible support for you in your community so that you can enjoy activities and time with friends and family. We also offer in-home respite so that you and your regular carer can enjoy a well-deserved break.
Short Services is the rate for up to 30 minutes of this Social Support service.
| One-on-one social support & In-home respite† | One-on-one social support and in-home respite (Short Services)% | Group social support | |
|---|---|---|---|
| Weekday 6am-8pm | $81.00 | $58.30 | Prices on application (POA) |
| Weekday 8pm-6am | $97.15 | $72.85 | |
| Saturday | $116.55 | $87.40 | |
| Sunday | $155.45 | $116.55 | |
| Public Holiday | $194.30 | $145.75 |
Our nurses are available day and night to support your health at home.
There are different rates dependent on the complexity of the care needed.
Prices for nursing care include a basic dressing kit and diagnostic equipment. All other consumables and/or specialist nursing equipment that are provided will be charged to the customer package at cost.
| Day | Enrolled Nurse# | Registered Nurse# | Specialised Nursing# |
|---|---|---|---|
| Weekday 6am-6pm | $125.10 | $135.30 | $145.95 |
| Weekday 6pm-6am | $150.00 | $162.50 | $175.00 |
| Saturday | $180.00 | $195.00 | $210.00 |
| Sunday | $240.00 | $260.00 | $280.00 |
| Public Holiday | $300.00 | $325.00 | $350.00 |
Telehealth
Telehealth is an online video or telephone consultation with allied health clinicians. It’s similar to a face-to-face consultation, just delivered remotely for customers in rural towns and remote communities.
| Telehealthβ |
|---|
| $145.95 |
Allied Health Services
Flexible allied healthcare services, such as physiotherapy, occupational therapy and podiatry delivered at home so you can stay fit and healthy.
Through these services, some consumables and/or specialist equipment that are provided will be charged to the customer package at cost.
| Service | Metro# | Regional# |
|---|---|---|
| Physiotherapy | $166.80 | $187.65 |
| Exercise Physiology | $166.80 | $187.65 |
| Podiatry | $140.00 | $170.00 |
| Dietetics | $166.80 | $187.65 |
| Occupational Therapy - living safely at home | $166.80 | $187.65 |
MindStep
MindStep® is an evidence based low-intensity guided self-help service for people with symptoms of either or both mild-to-moderate anxiety and depression, and is designed to run alongside any existing psychological care.
Healing Minds
Healing Minds is a social and emotional wellbeing coaching service, for Indigenous people, by Indigenous people. It includes elements of low intensity cognitive behavioural therapy, service navigation and strengths based counselling
| MindStep & Healing Minds |
|---|
| Price on application so we can consider your individual circumstances. |
Holistic Assessment with Clinical Partnership
Your care plan is a holistic assessment. Through this holistic assessment service, we offer a general health review to provide recommendations and guidance to current and future clinical care needs.
| Clinical/Holistic Assessment† | |
|---|---|
| Clinical Assessment - Nursing | Clinical Assessment – Allied Health |
| $135.30 | $166.80 |
Home and garden maintenance services to keep your home a safe place for you to live. This includes gardening, home modifications and handyman services.
| Day | Light Gardening | |
|---|---|---|
| Weekday 6am-8pm | $88 | |
| Weekday 8pm-6am | NA | |
| Saturday | NA | |
| Sunday | NA | |
| Public Holiday | NA | |
|
This is an indicative common price only. This will vary based on your individual circumstances. Please contact us for more information. |
||
| Home modification & maintenance | Spring cleaning | Handyman services |
|---|---|---|
|
Price on application so that we can consider your individual circumstances. |
||
| Overnight and 24-Hour Support | ||
|---|---|---|
| Day | 24 Hour* | Overnight^ |
| Weekday | $999.20 | $504.65 |
| Saturday/Sunday | $1,413 | $575.30 |
| Public Holiday | $2,119.55 | $782.20 |
| Service | Units | Charges |
|---|---|---|
| In-service travel (e.g. taking you to an appointment) | Per KM | $1.25± |
| Staff travel cost to visit you | Per KM | $1.25≠ |
* Includes 8 hours active service. Further conditions apply, please contact your local branch to discuss.
^ 10 hour shifts including 2 hours active service. Further conditions apply, please contact your local branch to discuss.
† Minimum service charge: A minimum charge equivalent to one hour of service applies to all services. Service duration will not exceed 8 hours. Charges are per hour and not pro-rata, unless otherwise agreed.
% Short services: Price for services up to 30 minutes.
# Service Duration: One hour of service is broken into: 30 minutes client facing time, 15 minutes administration time and 15 minutes indirect service time. Indirect services: Health services delivered for you without you present. This may include attending case conferences, monitoring and reviewing plans, making referrals or liaising with equipment suppliers.
β Eligibility for the service is based on your location under the Modified Monash 2019 Category and includes: Medium rural towns; Small rural towns; Remote communities; and Very remote areas.
± In Service Travel per KM capped at $400 per month.
≠ Staff Travel costs to visit you per KM capped at $400 per month.
Price on application (POA): Quoted based on your individual requirements.
Cancellations: Notice must be received at least 48 hours before the scheduled service or a cancellation fee equivalent to the duration of the scheduled service up to a maximum of one hour may apply, unless otherwise agreed.
Tax: GST will be added to the price where applicable. Fees are for services provided by Australian Unity staff and are applicable to Home Care Package clients.
Fee schedule is valid from 1 January 2025 but may be subject to change at any time as published.