Date you’re paid to: This is the date your policy is paid to. You may claim up to—and including—this date. After that, you must make another payment to continue your health cover and be able to keep claiming.
Direct credit: When you’re entitled to be paid claims benefits, we’ll pay them into your nominated bank (or credit union) account. We sometimes refer to this process as “direct credit”. Tell us where to pay you for claims .
Direct debit: An ongoing automatic deduction from your nominated account.
Direct payment: A payment that you make directly to Australian Unity. This includes payments made at Australia Post; via BPAY or Bill Express; or by post, phone or online.
Dishonoured payment: A payment that your financial institution returns to you unprocessed. This may happen for reasons such as: cancelled payment authority, expired credit card, closed account or invalid card number. If you have a question about a dishonoured payment, your financial institution is usually best placed to assist.
Funds transfer: A transfer of funds between two health memberships. This might occur if you have multiple policies and incorrectly make a payment to the wrong one.
Group payment: Contributions paid to Australian Unity on your behalf, by your employer.
Next payment date: This is the date Australian Unity will take the next payment out of your account.
Payment adjustment: It is sometimes necessary for us to adjust the date your membership is paid to. These adjustments can either move the date forward or backward, depending on whether the cost of your policy increased or decreased. For example, if you change your level of cover we will adjust the date paid to according to the contributions you have already made.
Refund: A direct reimbursement back to you. This will generally be paid back into the account we have on file for you.