How to claim on extras

Claiming on extras couldn’t be simpler! In fact, you’ll find many providers allow you to do it at the point of service—using a HICAPS or CSC machine.

Claim for extras online

For those benefits and services you can’t claim on the spot, simply follow these steps:

1. Log into your Australian Unity health app or Online Member Services (online account).
2. Head to ‘Make a claim’ and select ‘Extras services’.
3. Answer each question in the online form, making sure to upload your itemised invoice from the provider and any other documents required to support your claim.
4. Once we’ve processed your claim, we’ll make a payment into your nominated bank or credit union account. If you haven’t paid your provider, it will be your responsibility to pass it on.
5. If there’s any amount outstanding after our payment to you, you’ll need to pay this.

Note, you can also use your online account to claim for medical services, ambulance and preventative health services if these are included in your cover.

What you'll need to claim for extras

Unless you can claim on the spot, you'll need to provide evidence to support your claim. For extras claims, we need to see an itemised invoice for the service you received. It cannot be more than 2 years old.

1. the name of the person who received the service
2. date of service and type of service, plus item number if relevant
3. provider’s name and practice address
4. at least one of the following:
   • provider number
   • provider phone number
   • practice name
   • provider’s association number or ABN

For some claims—including preventative health, sickness travel and accommodation benefits, and items like orthotics and TENS machines—you may need to provide different documentation to support your claim.