Wellplan Rewards Program

It usually arrives within minutes but can sometimes take up to 48 hours to appear in your inbox.

You can download it in the Rewards portal under ‘My Recent Orders’. Orders are emailed too, so check your Spam/Junk folder if you don’t find it. If it still hasn’t arrived after 48 hours, call the Lifestyle Rewards Customer Service team on 1300 887 787

This will depend on the voucher you bought. Some vouchers have no expiry date. If it does expire, the expiry date will be included with your voucher, along with other important information.

Unfortunately, you cannot use a voucher after it has expired, or get a refund for any remaining balance. Consider setting a reminder close to the expiry date so you don’t forget to use it in time.

You should treat your vouchers as if they were cash. However, if your voucher has been lost or stolen, please call the Lifestyle Rewards Customer Service team on 1300 887 787

Refunds or exchanges are not issued if you’ve made duplicate orders or changed your mind. But if you have any other reason why you need a refund, submit a request here (link required) and our team will review your request.