Apple Wallet
How to add your digital card to Apple Wallet
Make sure you’ve set up your Australian Unity Health digital membership card in your Apple1 Wallet.
-
Open or get the Australian Unity Health App on App Store. -
Go to the 'Digital card' section in the main menu. -
Tap 'Add to Apple Wallet' and follow the prompts.
For Apple Watch, once your card has been added to iPhone, it will automatically sync to your Apple Watch
Operating system | iOS 15 or later
Step 1
On iPhone with Face ID and Apple Watch, double-click the side-button.
On iPhone with Touch ID, double-click the Home Button from the Lock Screen.
Step 2
Choose your Australian Unity Health card in Wallet.
Step 3
Hold your device near the reader.
How to use your digital card
Get the Australian Unity Health App
Scan the QR code OR visit the app store to download
Am I eligible to use the digital card?
The app can be used by members who have:
Hospital & extras
Extras cover only
Overseas visitor cover & extras
The app does not currently support the following policies:
Hospital cover only
Overseas visitor cover only
Members who have Hospital cover only, or Overseas visitor cover only will be redirected to the browser-based member portal to manage their accounts.
Members who hold multiple policies will only be able to view their most recently used extra in the app, and they’ll be redirected to the browser-based portal for additional needs.
Is the digital pass in Apple Wallet secure?
Where can I use the digital pass in Apple Wallet?
How do I find my membership number?
What should I do if I lose my device?
How can I pay for the gap payment using Apple Pay?
Can I still use my physical card if I have a digital card?
How do I know if my claim has been approved?
What if I’m experiencing technical difficulties?
What if my claim is not approved?
There could be several reasons why your claim was not approved:
Ensure that your policy is up to date and that you're covered for the service.
Verify that your waiting periods have been completed.
Make sure you haven't reached your annual limit.
Check your remaining limits on the Health App.
Android
How to use your digital card in 3 easy steps
Next time you visit a participating extras provider, follow these steps to tap and claim on the spot.
- Open the Australian Unity Health App on your Android2 phone or get it on Google Play.
- Select your Australian Unity digital card from the menu.
- Hold your device near the extras provider's reader. You may be asked to show your Member number to the service provider to process your claim.
Operating system | 8.0 or higher
How to use your digital card
Get the Australian Unity Health App
Scan the QR code OR visit the Google Play store to download
Am I eligible to use the digital card?
The app can be used by members who have:
Hospital & extras
Extras cover only
Overseas visitor cover & extras
The app does not currently support the following policies:
Hospital cover only
Overseas visitor cover only
Members who have Hospital cover only, or Overseas visitor cover only will be redirected to the browser-based member portal to manage their accounts.
Members who hold multiple policies will only be able to view their most recently used extra in the app, and they’ll be redirected to the browser-based portal for additional needs.
What claims can I make on my digital card?
Depending on your level of cover, you can make claims on some Extras services easily at the provider by tapping your digital card or manually within the app.
Please note: this service is currently available to customers on Combined Hospital and Extras products.
Where can I use the digital card?
Is the digital card secure?
How do I find my membership number?
What should I do if I lose my device?
Can I still use my physical card if I have a digital card?
How do I know if my claim has been approved?
What if my claim is not approved?
There could be several reasons why your claim was not approved:
Ensure that your policy is up to date and that you're covered for the service.
Verify that your waiting periods have been completed.
Make sure you haven't reached your annual limit.
Check your remaining limits on the Health App.