Keeping your accounts secure

How do I reset my password?

When you visit the internet banking log in screen, you will be automatically prompted to reset your password.
Note: If you only use the mobile app to do your banking, you will still need to reset your password via internet banking.

Follow the steps below to reset your password:

1. On the internet banking log in screen, a message will pop up that your password has expired and you will need to reset it.
2. You will need to click on “Get SMS” on the right of the screen to receive your SMS one time password (OTP)  to your mobile phone.
3. You will then need to enter the 6 digit OTP into the required field and your existing internet banking password.
4. Create a new password that meets the strong password requirements and reenter to verify the new password.
5. Then click “save” to log in.

Tips for keeping your password secure

•  
  Do not voluntarily disclose your internet banking password or SMS OTP to anyone;
•  
  Do not write or keep a record of your internet banking password without taking reasonable steps to protect it;
•  
  Do not voluntarily disclose your internet banking password or SMS OTP to anyone;
•  
  Never enter your internet banking password into a web page which has been accessed by a link from an email or SMS, even if that email or SMS appears to have been sent from Australian Unity Bank, an Australian Government department or a utilities service provider;
•  
  Take care to prevent other people seeing you enter your internet banking password;