How do I activate a card?
Your new or replacement card is sent to you inactive. This protects your accounts and your money. When you receive it all you need to do is log into our mobile banking app, and complete a couple of steps – then you’re on your way.
Internet banking
- Log in
- Click ‘Accounts’
- Click ‘Activate cards’
Customer Service
- Call us on 1300 790 740
- We’ll verify you and activate your card
If you have any issues, just give us a call on 1300 790 740 and we’ll help step you through it.
We’re here Monday to Friday – 8.30am to 5.30pm AEST
If you would like to change your pin after you activate your new card you can easily do so in our mobile banking app.
Mobile App
- Log in to the mobile app
- Go to cards in the bottom right corner Click on “activate card” Enter the expiry date then press “submit”
- Your card has now been activated
