Existing customer

Already a customer?

Need assistance or help with your current home care services?

Your local team is available to support you with any queries you might have. Whether that's changes to your schedule, requiring more services or queries on your recent invoice our branches are open 8.30am to 5.00pm to answer your call. Details of your local branch are outlined below.

Helpful information

How do I change or cancel an upcoming appointment?

To change or cancel your upcoming home visit, contact your local office. If you don't have their details, you can find them below.

How can I get a copy of a past invoice?

To obtain a copy of a past invoice, please contact your local branch. They will be able to assist you in retrieving the invoice you need.

My care needs have changed, how do I get more support?

Reach out to your Australian Unity Care Partner – We can work closely with you to update your support plan and health goals. This ensures that your care evolves with your needs. Whether you're recovering from a hospital stay or need additional ongoing support, we’re happy to help. We can also advocate on your behalf with My Aged Care for any necessary funding adjustments, making the process easier for you.
Contact My Aged Care directly – If you prefer, you can also reach out to My Aged Care yourself to request a reassessment of your current care plan. This can help ensure you’re receiving the appropriate level of support based on your updated needs.

Please know that we're here for you, and we’re committed to ensuring you feel supported during this time of change. If you have any questions or need help with any part of the process, don’t hesitate to reach out. We’re always just a call away!

Can my son/daughter get a copy of my invoices?

We can send invoices to only one registered address. If you would like your son or daughter to receive copies of your invoices, please contact your local branch. They can update the records to redirect monthly statements to your son or daughter’s preferred communication method.

What happens if I'm having trouble paying my fees?

If you're having money troubles, you can apply for financial hardship assistance through Centrelink, (Services Australia).
This assistance may help with covering the costs of the basic daily fee and/or income tested care fee if you have a Home Care Package. However, this is subject to an updated means test.

Home care services branches NSW

Eastern Sydney

1300 159 475

Inner South West Sydney

1300 149 307

Macquarie

1300 295 817

Northern Sydney

1300 282 618

Southern Sydney

1300 159 460

South West Sydney

1300 282 615

Western Sydney

1300 149 312

New England

1300 281 179

Gosford (Newcastle branch)

1300 190 603

Warners Bay (Newcastle branch)

1300 296 826

Far North Coast

1300 295 837

Coffs Harbour (Mid North Coast branch)

1300 271 396

Northern Rivers

1300 294 528

Port Macquarie (Mid North Coast branch)

1300 271 405

Hunter Valley

1300 295 739

Western Plains

1300 295 749

Far West

1300 282 608

Calare

1300 295 813

Parkes (Lachlan branch)

1300 295 815

Southern Highlands

1300 290 989

Dapto (Illawarra branch)

1300 159 466

Nowra (Illawarra branch)

1300 159 466

Wagga Wagga (Sturt branch)

1300 159 466

Farrer

1300 271 428

Home care services branches Victoria

South East Victoria

1300 189 664

Greater Western Victoria

1300 286 573

Aboriginal Home Care branches

Sydney

1300 88 11 44

South Coast of NSW

1300 88 11 44

Hunter Valley & Central Coast

1300 88 11 44

Northern NSW

1300 88 11 44

Western NSW & VIC

1300 88 11 44

Been referred by a friend?

When you bring your Home Care Package to Australian Unity, both you and your friend will receive a $250 gift card*.

*Offer ends 30 June 2025. Referee must have a current Government assigned Home Care Package, live in select locations and not be a current or past Australian Unity Home Care Package customer. Offer is subject to eligibility, availability and acceptance by Australian Unity. See full terms and conditions here.

Learn more

Illustration of $250 gift cards

Our home care services

Our award winning home care services team can deliver a broad range of health and home care services so that you can live well at home.

Help around the home

Domestic assistance
Meals and grocery shopping
Home modifications and gardening
Support at home

Find out more

Look and feel your best

Showering
Dressing for the day
Continence management

Find out more

Keeping me well

In home nursing
Allied Health
Telehealth

Find out more

Getting out & about

Social support
Grocery shopping
Transport

Find out more

Short term care

Respite care
Hospital to home care

Find out more

Latest news & resources

Goals & planning

Signs it’s time for more support

20 June 2023
It’s not always easy to identify when it’s time to get more support and apply for a Home Care package.

Read more

Goals & planning

How to apply for home care

30 September 2021
We unpack the process of applying for some extra help to keep you independent for longer.

Read more

What is Real Wellbeing?

The Australian Unity Wellbeing Index

14 November 2023
Discover our recent findings through our research based partnership with Deakin University.

Read more