We’re proud to deliver our Our Impact 2024 as Australian Unity’s Community & Social Value (CSV) framework enters its fourth year of reporting, reflecting our commitment to delivering Real Wellbeing to our members, customers and the broader community.
Since 2021, we have calculated our impact using our CSV framework – a framework we developed with leading social impact specialists Social Ventures Australia. Through this framework, each year we attribute a dollar value to our impact, allowing us to tangibly track and measure the positive impact we deliver through our portfolio of health, wealth and care products and services.
This year’s report highlights how the CSV framework has guided the shaping of our portfolio and how our business decisions have delivered impact. For example, identifying the community and social value delivered through acquisitions of myHomecare and IOOF Ltd-Insignia Financial group’s investment bond business.
The report also details how we account for the role of our partners – a key principle that underpins our framework to ensure we recognise their contribution and don’t take credit. A new section on page 31 details where our framework attributes value to Australian Unity’s investors and operators and the family and friends who surround our customers and members.
Read more about how we deliver community and social value, how we value our impact and our ESG efforts in our latest Our Impact report.
Read Our Impact 2024 report
As Australia's first wellbeing company, founded more than 180 years ago, positive change is in our DNA. We've created jobs in the Great Depression, supported free education and measured Australians' wellbeing-among other initiatives. Today, we’re one of Australia’s leading social enterprises.
Our impact historyAs a wellbeing company, the desire to create positive social impact is at our very core. From our very beginning, we've recognised our responsibility to do the right thing and contribute to the social and wellbeing challenges our community faces—both now and in the future.
Measuring our social impact shows we “walk the talk”. It helps us to measure our performance as a wellbeing company. It holds us accountable and identifies ways in which we can run our business, better. It helps us to drive positive change. And it shows our customers, employees, investors and stakeholders that our products, services and operations can achieve positive outcomes.
Our CSV Framework acts as our "north star", helping us to make the decisions that drive the greatest positive social impact—and then giving us the ability to measure that impact.
It helps us to create a sustainable portfolio by allowing us to objectively measure and forecast future impact value across our businesses; make robust commercial and strategic decisions based on social return on investment; and identify new opportunities for social and commercial growth.
By enhancing our capacity to attract like-minded investors, the CSV Framework is key to driving capital funding and investment which underpins business activities that deliver deep community and social value.
And by enabling us to report—in actual dollar value—our impact when it comes to the wellbeing needs of our customers and community, the CSV Framework helps us to demonstrate our transparency and accountability to current and potential customers and employees.
Our alignment with the UN Sustainable Development Goals
Read more about the UN Sustainable Development Goals at sdgs.un.org
Read Our Impact 2024 report
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