How to claim on Health Insurance

Claiming via the app or online for emergency ambulance

1. Log into your Australian Unity health app or Online Member Services (online account).
2. If you are in Online Member Services, Head to ‘Make a claim’ and select ‘Extras services’. If you are in the app, tap 'Claims’, then ‘Submit Claim’.
3. Select your type of service, then upload your itemised invoice from the provider and any other documents required to support your claim.
4. Once we’ve processed your claim, we’ll make a payment into your nominated bank or credit union account. If you haven’t paid your provider, it will be your responsibility to pass it on.
5. If there’s any amount outstanding after our payment to you, you’ll need to pay this.

Mail email or fax for emergency ambulance

1. Complete a health cover claim form. 
2. Attach your itemised invoice from the ambulance provider to the form. The invoice must include the name of the person who received the service.
3. Mail or email the completed claim form and invoice to Australian Unity. You can find the reply-paid postal address and email address on the claim form.
4. Any benefit will be paid directly to the ambulance provider.
5. If there’s any amount outstanding after our payment, you’ll need to pay this.

1. Submit your paperwork to Medicare. You’ll receive a cheque, or some other form of payment, for your doctor and a statement of Medicare benefits for Australian Unity.
2. Hold onto the payment from Medicare. Then log into Online Member Services (online account).
3. Head to ‘Make a claim’ and select ‘Medical services’. Complete the online form. Make sure to include your statement of Medicare benefits and any other documents relevant to your claim.
4. Once we’ve processed your claim, we’ll make a payment into your nominated bank or credit union account.
5. Pass the payment from Australian Unity, and the Medicare payment, onto your doctor. If there’s any amount outstanding, you’ll also need to pay this.

1. Submit your paperwork to Medicare. You’ll receive a cheque, or some other form of payment, for your doctor and a statement of Medicare benefits for Australian Unity.
2. Complete a health cover claim form. Attach your statement of Medicare benefits to the form.
3. Mail or email the completed form and other documents to Australian Unity. You can find the reply-paid postal address and email address on the claim form.
4. Once we’ve processed your claim, we’ll make a payment into your nominated bank or credit union account.
5. If there’s any amount outstanding, you’ll need to pay this.

For all claims

If you’re sending documents by mail, please send us copies and keep the originals for your own records, as Australian Unity will not return originals.

The app can be used by members who have extras, including policies with:

• Hospital + extras (including combination covers)
• Overseas visitors cover + extras
• Extras only

If you have more than one extras policy, you can only access your most recent extras policy in the app. For subsequent extras policies, and to claim for hospital or other services, you can use Online Member Service portal via mobile or desktop.

The app will initially not be available for policies without extras, including;

• Hospital only
• Overseas visitors cover only

Members with these policies can still use Online Member Service portal via mobile or desktop, to make claims, update details and more.