Get up and running

It’s good to have you with us. To help you get started, here’s some information that covers what to do next and may help you with any unanswered questions.

Pay the price you were quoted
  1. Apply for the Australian Government rebate
  2. Request a transfer certificate if you’re switching from another fund
  3. Provide your banking details for direct debit payments
Start using your cover
  1. Log in to Wellplan Rewards for discounts and special offers

  2. Download the mobile claiming app

      


Want to find out more? You can scroll down the page to learn more about your health insurance, including things that can affect the price you pay and how to claim.

Do we have all your details?

Make sure you pay the price you were quoted from day dot. If your health insurance quote included discounts or a rebate, you’ll need to fill out the forms below to make sure you don’t pay more than you should.

Receive up to a 33.413% rebate on your private health insurance

Apply for the income-tested Australian Government Rebate on Private Health Insurance to save money on your hospital and extras cover.

Complete Online

Receive up to a 4% discount when you pay by direct debit

Provide details about the bank account or credit card you want to use to pay your premiums by direct debit.

Complete Online
Download PDF

Over 30? Avoid or reduce your Lifetime Health Cover (LHC) loading

Switching from another health fund? Request a transfer certificate to confirm your LHC loading and skip waiting periods you’ve already served.

Complete Online
Download PDF


The sooner you complete these forms, the sooner you’ll receive any discounts and rebate you’re eligible for. (Find out more about Australian Government loadings, taxes and rebates.)

Your Australian Unity membership card

Your membership card will be delivered in the next 5–10 business days.

Using your card

Take it with you whenever you have an extras treatment. If your provider has a HICAPS or CSC machine, they can swipe your membership card for on-the-spot claiming.

Ordering a new card

If you ever need a replacement card, it’s quick and convenient to order one online.

Order New Card

It’s quick and easy to claim on extras

Use this app for quick claiming on selected extras treatments. Simply upload photos of your receipts and we’ll do the rest.


  


Find out about other ways to claim.

Dotting the i’s and crossing the t’s

Get money back fast when you claim on extras

Provide details about the bank account you would like to have your claims benefits paid into.

Complete Online
Download PDF

Authorise another person to help manage your membership

Appoint a delegated authority if you’d like to authorise another person to speak to Australian Unity about your membership on your behalf.

Download PDF

Get value straight away


Wellplan Rewards is our way of saying thanks and helping you get the most out of your membership.

You can choose rewards from a wide range of retailers across Australia including Coles, Woolworths, Myer, David Jones, Ticketmaster, Good Food, Rebel and Officeworks, just to name a few.

Using your cover

Looking for more detailed information about your membership and health cover? Here are some useful links to get you started.

FAQs

Get answers to our most frequently asked questions including information about health insurance and how to use your cover.

Important Documents

Get more detailed information about your health cover. These documents include fact sheets, member guide, terms and conditions, and Australian Unity’s fund rules.

If you can't find what you're looking for in the links below, give us a call on 13 29 39 or email us.